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Syrian Refugees - Services and Resources

CICS has 50 years of experience and expertise in serving immigrants and refugees by providing up-to-date information, settlement services, language training and helping newcomers access relevant government services. Currently, we are well prepared to serve the needs of the anticipated incoming refugees from Syria. Here on this page, you will find answers to some of the frequently asked questions concerning the Syrian refugee crisis.

(1) How did the Syrian refugee crisis come about and what is the current situation?

You will find a quick summary of the history behind the crisis as well as current facts and statistics by Lifeline Syria.

(2) I am interested in getting involved to help. What can I do? is a website operated by OCASI, Ontario Council of Agencies Serving Immigrants, of which CICS is a member. On this website you will find helpful information on what you can do to help, from sponsoring a refugee family to donating needed household items like furniture and clothing. The website also contains helpful information and resources for those who have already applied to sponsor refugee families.

Government of Canada website - has a section on Refugees and Asylum with information on how to help Syrian refugees.

(3) I have recently arrived in Canada and I need help. Can I speak with someone from CICS?

Absolutely! Please call any one of our locations. Our staff will be happy to serve you.

(4) We (our church, community group, faith community) have recently sponsored a refugee family. Where can we find help to assist them in settling in Canada?

As a sponsoring group, one of the most important first steps upon the arrival of your sponsored refugee family is to connect them with a settlement agency. In addition to the various CICS locations, there are five Welcome Centres in York Region to serve the needs of the newcomers. Please visit for more information.

(5) How can newly arrived refugees in Ontario find a health care provider?

Please call the Refugee HealthLine, 1-866-286-4770, to register for help in being connecteed with a health servcie provider who can assist with initail medican assessments and referral to other health services. The line is currently available in English, French, Arabic, Kurdish (Sorani) and Kurdish (Kurmanji).

This is NOT an emergency or crisis line.

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