• Needs assessment
• Orientation to local environment
• Completing forms
• Interpretation and translation
• Information and referral
• Group sessions for social and networking support
• Linkages with the community and resources.

Services are available in all CICS offices located in Toronto and York Region, in a member of participating schools in North York area, and in four public libraries located in Scarborough and York Region

Areas of Support:

We provide support in accessing services in the following areas:

Housing, health, education, employment, labour, welfare & benefits, taxation, citizenship, business, transportation, recreation, immigration and more

Language:

Settlement workers in CICS offices: English, French, Cantonese, Hindi, Mandarin, Punjabi, Tamil and Urdu and all other languages with the presence of interpreters;

Settlement workers in schools: English, Arabic, Cantonese, Dari, Farsi, Hindi, Korean, Kurdish, Mandarin, Russian, Sindhi, Spanish, Tamil, Ukrainian and Urdu.

Settlement workers in libraries: English, Bengali, Cantonese, Mandarin, Tamil and Urdu

Process:

One-to-one service – this is an individual or family based service to answer enquiries, help interpret and translate information and documents, provide information on community resources and facilitate access to services.

• Drop in to the service locations during service hours.  First come first served basis.
• Make an appointment by calling the offices to arrange a meeting with a settlement counselor.
• Call the Settlement Information Hotline to listen to 24-hour recorded settlement information in English, Cantonese, Mandarin, Russian and Tamil.

Group Session  - this is a group service where information of specific topic is delivered or facilitated by qualified professionals.

Contact Information: