Career

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(Internal & External)

CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services.  We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society.  Our success stems from our workforce culture bound by three core values: Compassion, Inclusion and Collaboration.

Essential Duties and Responsibilities:

·      Act as the centre-in-charge of CICS Newmarket Centre, oversee inventory control and site health and safety;

·      Provide leadership and effective management to a team of staff that comprises of settlement workers, youth workers, supply workers, supporting staff, and volunteers;

·      Facilitate the process of need assessments and short-term case management, translate discoveries into usable information for discussion with the Program Director in program design & development; lead staff to refine programs and services in a timely manner;

·      Set long-term plans with the Program Director to improve effectiveness of service and monitor trends and changes in client demographics and needs;

·      Liaise effectively with other community organizations, educational institutions, public libraries and other community partners, particularly in Newmarket, and develop partnerships to enhance capacities in meeting the needs of clients;

·      Network with other service providers in the Welcome Centre structure to bring our services to various Welcome Centres that benefit newcomer youth;

·      Oversee the quality, usefulness, and timeliness of programs delivered within area of responsibilities;

·      Ensure accurate information are available to clients who access settlement services and programs;

·      Support the Program Director to evaluate emerging client needs, develop and deliver new programs in the context of CICS’s strategic goals, strengths and capabilities;

·      Provide timely and accurate program and operation status updates (formal and informal) to the Program Director;

·      Collaborate closely with other CICS Program Managers to increase and enhance program and service coordination, including planning, promotion, implementation and delivery;

·      Ensure programs and services are culturally sensitive to service recipients, and support unit goals;

·      Ensure collection and entry of service data into Welcome Centre database, OCMS and iCARE on a regular basis

·      Manage staff performance and monitor workflow and performance outcomes; provide fair and accurate formal and informal feedback, identify and remove obstacles to performance

·      Participate in special projects, as required, to maximize CICS overall operational efficiency;

·      Monitor and supervise day to day program budget, expenditures and purchases of respective team, and report issues to the Program Director;

·      Assist the Program Director in preparing funding applications and reports.

Qualifications:

·      Canadian university degree or equivalent in Social Sciences or a related discipline, and a minimum 3 years of relevant experience in a supervisory role, preferably in non-profit setting;

·      Demonstrated leadership/management experiences in working with newcomer youth;

·      Excellent knowledge of cultural and social backgrounds of immigrants and refugees, particularly newcomer youth; including their settlement and integration issues both general and specific;

·      Proven abilities in program organization, community outreach and working with diverse cultures;

·      Demonstrated knowledge of the community resources in Newmarket, and the capacity to develop strategic partnerships;

·      Demonstrated leadership skills with knowledge on motivation, team building, effective decision making, delegation, conflict management, and problem solving;

·      Experienced in budget and resource management;

·      Excellent communication skills, oral and written proficiency in English; proficiency in an additional second language relevant to the community is a strong asset;

·      Excellent interpersonal skills, ability to operate effectively within the organization and externally through interaction/connection/communication. This includes but is not limited to procedural instructions, and community bulletin etc;

·      Knowledge of information gathering tools and techniques and the ability to gather and analyze information in order to derive conclusions / recommendations;

·      Ability to manage time, stress and meet deadlines;

·      Ability to focus on detailed planning, information analysis and report preparation;

·      Proficiency in MS Word, Excel, and PowerPoint applications, E-mail, Internet, and related social media tools;

·      Must be able to work flexible hours;

·      Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment);

·      A negative result in Vulnerable Sector Screening is mandatory;

·      Valid Ontario driver’s license and access to a car to carry out duties is preferred.

Resume and cover letter are to be sent to CICS by email: hr@cicscanada.com by 5:00 p.m. on March 21, 2023.

Applicant should quote 13 – 23 / Program Manager and address the cover letter to: CICS Hiring Committee, 2330 Midland Ave, Toronto, ON M1S 5G5

CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquires.